Rescheduled concerts due to the current coronavirus situation
What happens to my tickets?
Your Ruhr Piano Festival tickets retain their validity if a concert has been rescheduled: just bring them with you to the new concert. Remember to watch out for new start times, for ex. 8PM instead of 6PM.
If you prefer to return your tickets, please send the original tickets to us via postal mail, not later than three days before the new concert date.
Our postal address: Stiftung Klavier-Festival Ruhr, Brunnenstr. 8, 45128 Essen
Your print@home ticket can be e-mailed to us at the following address: email@example.com
If you have already chosen another concert, we will be glad to send you your new tickets immediately.
However, if you prefer a voucher, please send us the original tickets. We will then send you a voucher equivalent to the same amount and valid for at least two years.
Of course we would be glad to welcome you at the new concert dates if you are able to attend. If your schedule does not allow you to do so, please bear in mind the following. As a 100% privately financed festival, we do not intend to request government funding assistance: neither for our concerts, nor for our educational programme. Not even in these difficult times. We would be grateful, in this case, if you would be willing to transform the net equivalent of your purchased tickets into a tax-deductible donation. Just send us the original tickets and add the note “Spende” (donation) to the postal address indicated in Point 2. We will then immediately send you the corresponding tax donation receipt. Thank you for such a generous gesture!
If you prefer a refund, please contact the vendor from whom you purchased the tickets.
If you purchased them on our website (print@home) or via our telephone hotline, please write an e-mail to firstname.lastname@example.org and indicate your order number.
If you purchased your tickets online from another vendor such as Eventim, please contact the vendor in question.
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Your favourite concert is already sold out? Please register yourself on the waiting list. If there is a chance for tickets, we will contact you!
Please use this form for one event only.